Colliers Wood Carpet Cleaning Privacy Policy
This Privacy Policy explains how Colliers Wood Carpet Cleaning collects, uses, stores, and protects personal data relating to its customers in the Colliers Wood service area. It is intended to ensure transparency and compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all customers and prospective customers of Colliers Wood Carpet Cleaning within the service area, including individuals making enquiries, booking services, or otherwise interacting with us in relation to carpet cleaning or related services.
Data Controller
For the purposes of data protection law, Colliers Wood Carpet Cleaning is the data controller of the personal data collected in connection with its services. This means we determine the purposes and means of processing your personal information.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us as a customer or prospective customer:
Identification and contact details, such as your name, address, service location address, and any other contact details you choose to provide.
Service and booking information, such as preferred dates and times, details about the property areas to be cleaned, access instructions, and any additional notes required to perform the service.
Communication data, including the content of enquiries, requests, feedback, and complaints you send to us, as well as records of our communications with you.
Payment and transaction information, such as basic payment details needed to process your payment and records of services purchased and amounts charged. Where third party payment processors are used, full payment card details are not stored by us.
Technical and usage information, which may include limited technical data generated when you interact with our website or digital tools, such as device information and basic usage statistics where applicable.
Any other information you voluntarily provide, for example special instructions for the visit, or information necessary to address specific cleaning needs.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into and perform a contract with you for carpet cleaning or related services, including handling bookings, carrying out the service, taking payment, issuing invoices, and providing customer support.
Legal obligation: We process certain information to comply with legal and regulatory requirements, such as accounting rules, tax obligations, and record keeping duties.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override these. These interests include managing and improving our services, handling customer queries, protecting our business from fraud or claims, and keeping records of service history.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries and provide information about our services.
To create and manage your bookings, including confirming appointments, adjusting times, and communicating any changes.
To deliver carpet cleaning and related services at the agreed address and in accordance with your instructions.
To process payments, issue receipts, and maintain financial records relating to services provided.
To manage our relationship with you, including handling feedback, complaints, or service issues.
To maintain internal records, such as service history and preferences, to help improve our services and customer experience.
To comply with applicable laws, regulations, and requests from competent authorities.
To protect our legal rights, for example in connection with the establishment, exercise, or defence of legal claims.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Service and booking records are generally kept for a period that allows us to refer to previous services and respond to any follow-up queries or issues. Financial and invoicing information is retained for the duration required by tax and accounting laws.
Where we rely on consent for specific processing activities, we will keep the relevant data until you withdraw your consent or until it is no longer necessary for the purpose for which it was collected, whichever occurs first.
Once personal data is no longer needed, we will securely delete or anonymise it in line with our data retention practices.
Data Processors and Third Parties
We may share your personal data with third party service providers who act as data processors on our behalf. These organisations are only permitted to process your personal data in accordance with our instructions and are required to keep it secure.
Examples of such data processors include:
Payment processing providers involved in securely handling payments and transactions.
Accounting or administrative service providers that assist with managing our business records.
Information technology and hosting providers that support our website, booking tools, data storage, and security systems.
Where necessary, we may also share personal data with other third parties acting as independent data controllers, for example professional advisers, insurers, or public authorities, where we have a legal obligation or a legitimate interest in doing so.
We do not sell your personal data to third parties.
International Transfers
If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include the use of standard contractual clauses or other lawful transfer mechanisms, in accordance with data protection law.
Data Security
We take reasonable technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes and are subject to appropriate confidentiality obligations. We also review our security arrangements periodically and update them where appropriate.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Colliers Wood Carpet Cleaning customers in our service area, subject to certain legal limitations and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, such as while we check the accuracy of the data or assess an objection you have raised.
Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit this data to another controller, where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact Colliers Wood Carpet Cleaning using the contact details provided on our main customer communications or website. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will apply to all Colliers Wood Carpet Cleaning customers in the service area from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.
